Your tasks:

  • Proactive and reactive management of all the third parties involved in delivering IT Service, including incident, problem, change and service level management disciplines
  • Ensure that related Service Level/Operating Level targets and customer expectations are met
  • Ensure high quality IT service is continuously delivered
  • Responsibility for constantly driving forward IT Service improvements
  • Ensure adherence to agreed IT Service processes/documentation
  • Reporting on incidents, problems and changes
  • There will be a requirement for on-call services as part of the support rota

Your knowlege/experience:

  • Educated to degree level or equivalent, preferably in IT
  • Several years of experience in IT Service Management
  • Good working knowledge of ITIL or ISO 20000
  • Strong analytical and problem solving skills, ability to prioritise tasks
  • Able to work well under pressure and passion for excellent customer service
  • Effective relationship and stake holder management and liaison with European and global IT Group
  • Open and cooperative style of working in a team with IT colleagues as well as business colleagues
  • Excellent communication skills
  • Fluent in English, German a plus

We offer:

  • Immediate responsibilities with which you will have an impact in the organisation
  • Flat hierarchies and direct work with decision makers
  • An excellent learning culture and opportunity to improve your professional competencies
  • Different possibilities to flexibly organise your working hours
  • Social benefits such as a company pension scheme, life insurance and capital formation contributions
  • Additional benefits such as 30 days holiday, fruit and salad days, free sports classes
  • Easily accessible city centre offices, in the vicinity of many shops and restaurants to which you receive a discount

Bank of Scotland is committed to equal opportunities and actively promotes diversity and equality. We therefore welcome applications from candidates with disabilities. This position is available on a part time or full time basis.


We look forward to receive your application (max. 3 MB) with your CV and salary expectation.

Apply now