Your tasks:

  • Be a part of the Project Team that is responsible for setting up an efficient, digital and successful German mortgage product
  • Responsible for designing and implementing end-to-end new mortgage product operations & processes
  • Manage policies, procedures to ensure compliance with various regulations and requirements
  • Focal point for handling and providing guidance on a variety of escalated issues and complex resolutions, and questions from the team
  • Ensure defined process & procedures are being followed in day-to-day mortgage operations
  • Review & monitor overall operational & service performance with sufficient metrics, develop quality control processes to secure continuous improvement
  • Build vendor relationship management strategy and work with departments & vendors to agree and drive the SLAs for service delivery to secure continuous improvement, respond to business needs & emerging changes over time
  • Capture training needs, implement necessary trainings, create and maintain operational procedure & processes
  • Translate operational requirements into our scope, user stories and work with the Team to formulate clear acceptance criteria and deliver our backlog

Your knowledge/experience:

  • Several years of experience in operations preferably within a regulated banking environment
  • Thorough understanding of aspects of mortgage lending, servicing and operational policies & practices
  • Extensive knowledge of mortgage related regulations, policies & underwriting standards
  • Experience in managing vendor performance monitoring and vendor relationship
  • Strong collaboration and influence skills to effectively lead cross-functional alignment
  • Proven German and English communication skills

We offer:

  • An international team with colleagues from more than 25 different countries
  • An excellent learning culture and opportunity to improve your professional competencies
  • Different possibilities to flexibly organise your working hours, e.g. part time, flex time
  • Possibility to work from home at any time – also after Covid-19
  • Social benefits such as a company pension scheme, life insurance and capital formation contributions
  • 30 days holiday as well as 24 and 31 December as non-working days
  • Additional benefits such as employer contributions to BVG job ticket, fruit and salad days, free sports activities
  • Easily accessible city centre offices, in the vicinity of many shops and restaurants to which you receive a discount

Bank of Scotland is committed to equal opportunities and actively promotes diversity and equality. We therefore welcome applications from candidates with disabilities. This position is available on a part time or full time basis.

We look forward to receiving your complete application (max. 3 MB) with a letter of motivation, CV, references, salary expectations and earliest possible start.

Apply now